Reviewing intermediary applications

🎯 purpose standard operating procedure for the review stage of intermediary onboarding the outcome of this sop is a documented accept / decline / refer decision on each application owner distribution operations manager · performed by sales operations analyst · frequency per application · sla 3 working days 📊 operational overview operational review metrics review sla target 3 working days four eyes review compliance target 100% incomplete application return rate monitored monthly same day sanctions escalation target 100% evidence attachment compliance monitored through qa reviews continuous improvement priorities reduce onboarding review delays caused by incomplete submissions improve fit and proper assessment consistency across analysts increase automation within sanctions and adverse media screening monitor referral and decline trends for process insights strengthen evidence quality standards for audit readiness ✅ prerequisites application pack received in full (application form, fsp licence copy, bank confirmation, cv of key individual) reviewer holds the sales operations analyst role and is not the introducing contact for this intermediary ⚠️ escalation requirement any sanctions hit must be escalated to compliance on the same business day and recorded within the crm audit trail ✅ procedure confirm completeness against the intake list in the onboarding checklist if any item is missing, return the pack to the applicant with a single consolidated request — do not drip feed queries validate the fsp licence number on the fsca public register capture a dated screenshot as evidence perform the fit and proper assessment qualifications, experience, regulatory history record the assessment in the review template screen the entity and key individuals for sanctions and adverse media using the screening tool record the recommendation (accept / decline / refer) and route to a second reviewer for the four eyes check (ctrl d 03) ⚠️ exception and escalation handling any sanctions hit decline , escalate to compliance the same day licence category does not cover the products in the requested mandate refer to distribution manager adverse media that is unverified or immaterial note it, proceed, flag for 6 month re screen 🔎 operational guidance and common failure points consolidate information requests to reduce onboarding delays and repeat applicant contact ensure fsca validation screenshots include the validation date and visible licence reference document rationale clearly when referring applications for management review escalate material adverse media cases where reputational impact cannot be confidently assessed review quality assurance outcomes monthly to identify recurring reviewer errors or training gaps 🧾 records and evidence store the completed review template, evidence screenshots and screening report against the crm record retention 5 years after relationship end, per the records retention standard in policies and standards