Manage intermediary onboarding

📊 process summary this process takes a prospective intermediary from first application to an active, commission earning relationship it is owned by the distribution operations manager and executed by the sales operations team ✅ operational requirement target onboarding cycle time is 10 working days from complete application to activation, measured through the intermediary onboarding cycle time kpi 📊 operational overview key operational indicators onboarding cycle target 10 working days four eyes review compliance target 100% first pass application completeness monitored monthly sanctions escalation target same business day reviewer to activation segregation control adherence 100% continuous improvement priorities reduce onboarding rework caused by incomplete intake submissions improve sanctions screening turnaround efficiency increase crm setup automation and validation controls monitor onboarding decline trends for recurring themes improve activation readiness visibility through workflow reporting 🧭 process flow flowchart lr a\[application received] > b\[application review] b > c{fit and proper?} c no > x\[decline with reason code] c yes > d\[compliance verification] d > e{sanctions clear?} e no > x e yes > f\[crm setup] f > g\[mandate issue and activation] ✅ process stages application received — intermediary submits application with fsp licence details, mandate request and banking information application review — completeness and fit and proper checks see child document sop reviewing intermediary applications compliance verification — regulatory licence validation against the fsca register, sanctions and adverse media screening crm setup — master record, hierarchy link and commission structure created see child document work instruction creating crm records mandate issue and activation — signed mandate stored, portal credentials issued, welcome pack sent ⛔ control restriction a file that fails compliance verification must be formally declined and recorded with an approved reason code files must not remain parked or unresolved 🛡 governance and ownership control stage reference four eyes review of fit and proper assessment application review control register distribution, ctrl d 03 fsca licence validation before activation compliance verification control register distribution, ctrl d 04 segregation reviewer cannot activate crm setup control register distribution, ctrl d 07 🔎 operational guidance and common failure points confirm application completeness early to reduce avoidable rework across onboarding stages maintain documented evidence for all fit and proper and sanctions reviews escalate unclear licensing or regulatory questions before crm setup activities begin monitor pending activations daily to prevent breaches of onboarding service targets review onboarding quality metrics monthly to identify recurring process gaps or training needs 🧾 records and evidence cycle time, first pass completeness rate and decline rate are reported monthly definitions live in the kpis and performance measures space