Referred-quote turnaround
3 min
๐ definition business hours from a quote referral being raised to the underwriting answer being recorded in the queue, reported as monthly median and p90 attribute value owner underwriting operations manager source pas referral queue timestamps target median โค 4 business hours tolerance โค 8 amber ๐งฎ formula turnaround = business hours between(referral raised at, answer recorded at) business hours per the company calendar verbal answers count only when confirmed in the system โ the clock stops at the recorded confirmation ๐งพ inclusions and exclusions included all referrals answered in the reporting month excluded referrals returned as not genuine (within authority) โ those are counted in a separate returned referral rate โ ๏ธ exception and escalation handling referral queues should be monitored for ageing items, unresolved authority queries, and dependency bottlenecks impacting underwriting responsiveness operational escalations remain inside the turnaround calculation and should not be adjusted retrospectively
Have a question?
Our super-smart AI, knowledgeable support team and an awesome community will get you an answer in a flash.
To ask a question or participate in discussions, you'll need to authenticate first.
