First-pass completeness

📘 definition percentage of applications/proposals accepted at intake without a return for information, per process, reported monthly attribute value owner process owners (per raci) source crm / pas intake records target ≥ 85% tolerance ≤ 75% amber 🧮 formula first pass = accepted without return / total received for the reporting month's intake cohort 🧾 inclusions and exclusions included every application or proposal that completed intake in the month excluded withdrawals before the completeness check ran ℹ️ intake control guidance a return for information counts once per file, regardless of the number of requested items intake requests should therefore be consolidated into a single communication event ✅ procedure governance considerations low first pass completeness rates typically indicate inconsistent intake standards, fragmented document requirements, or weak form validation controls trends should be reviewed alongside onboarding cycle time and remediation volumes