Distribution Performance Overview
🎯 Purpose
This space defines how distribution performance is measured and reported: the monthly scorecard, its production procedure, and the interpretation guides used at review meetings.
📊 Operational reporting scope
This operational reporting space supports monthly executive governance, channel performance management, and operational risk escalation across distribution operations.
📌 Reporting objectives
- Provide a single source of truth for operational distribution KPIs
- Support timely escalation of risk and performance deterioration
- Enable cross-functional operational governance
- Improve transparency of delivery against plan
📅 Governance cadence
- Working day 3: data cut
- Working day 4: source extraction
- Working day 6: validation and commentary chase
- Working day 8: executive review and publication
📊 Reporting landscape
Report | Audience | Frequency |
|---|---|---|
Distribution monthly scorecard | Distribution leadership, ops review | Monthly, working day 8 |
Panel performance matrix | Quarterly distribution committee | Quarterly |
Ad-hoc channel deep-dives | As commissioned | On request |
🔄 Operational performance management cycle
flowchart TD
A[KPI Definitions] --> B[Scorecard Production]
B --> C[Operational Review]
C --> D[Remediation Actions]
D --> E[Performance Improvement Tracking]
E --> B🧩 Where the numbers come from
KPI definitions are owned centrally in KPIs and Performance Measures — this space consumes those definitions and must never redefine a measure locally. If a scorecard needs a measure that does not exist, raise it through the KPI dictionary change process first.