Broker panel review

🎯 purpose quarterly review of the broker panel to keep the channel mix aligned with distribution strategy and to act on underperformance and dormancy owner head of distribution · performed by channel manager · frequency quarterly, within 15 working days of quarter end 📊 operational overview key operational metrics quarterly review completion sla within 15 working days of quarter end watch remediation follow up rate target 100% dormant intermediary deactivation cycle target 30 days distribution committee action closure rate target 95% panel data validation accuracy target 99% continuous improvement priorities improve conduct risk visibility within intermediary scoring reduce manual spreadsheet dependency in panel reviews enhance remediation tracking for watch classifications refine attrition indicators for dormant intermediaries standardise committee decision logging and ownership tracking 🧭 process map produce the panel matrix every active intermediary plotted on production (gwp against target) and quality (loss ratio, persistency, conduct flags) classify each intermediary grow , maintain , watch , or exit for watch agree a remediation plan with the intermediary, review in the next cycle for exit initiate the termination procedure in the terms of business agreement — notice periods apply; coordinate client transfer requirements with policy administration dormant intermediaries with no pipeline recommend deactivation; sales operations executes the crm status change present the panel review pack at the quarterly distribution committee; record decisions and owners ⚠️ exception and escalation handling ⛔ control restriction intermediaries classified as exit may not be deactivated until all contractual obligations, client transfer activities, and compliance reviews have been completed 🔎 operational quality controls validate all source scorecards before classification activities begin escalate unresolved conduct concerns to compliance before recommending growth actions confirm intermediary remediation plans contain clear owners, timelines, and measurable actions ensure termination activities align with contractual notice provisions and client transfer requirements retain committee records and panel review evidence for audit and governance reporting purposes 🧾 outputs and records updated panel matrix distribution committee decision log remediation plans and status trackers dormancy deactivation recommendations governance review evidence and reporting outputs