Channel Management Overview

🎯 purpose channel management governs the health of bryte's distribution channels broker panels, agency agreements, bancassurance partnerships and direct corridors this space holds the procedures for reviewing, amending and terminating channel relationships 📊 operational overview key operational metrics quarterly governance review completion target 100% agreement renewal completion before expiry target 98% dormant intermediary review backlog threshold <5 outstanding cases channel conflict resolution sla 10 business days distribution governance reporting accuracy target 99% continuous improvement priorities increase automation in intermediary governance reporting improve visibility of channel level conduct indicators standardise remediation tracking across distribution teams reduce manual reconciliations during renewal activity enhance escalation governance for channel conflicts 🧭 core processes conduct broker panel performance reviews on a quarterly basis administer annual agreement renewal activities and amendment governance monitor dormant intermediaries and coordinate deactivation reviews where required manage channel conflict resolution activities across overlapping distribution relationships 🛡 governance and ownership function primary responsibility key governance controls operations coordinate agreement administration and channel reporting document retention, sla monitoring, escalation tracking compliance monitor conduct indicators and regulatory alignment conduct review, audit oversight, policy adherence underwriting approve mandate and scope amendments risk appetite review, delegated authority validation finance operations manage commission reconciliation impacts statement reconciliation controls, payment verification channel management own channel relationship governance and committee reporting performance oversight, remediation management 🔎 operating rhythm activity frequency owner panel performance review quarterly head of distribution agreement renewals batch annually (q4) channel manager dormant intermediary review semi annually channel manager 🔎 evidence quality requirements maintain complete decision records for all panel governance and agreement activities ensure intermediary classifications are supported by validated operational data retain review committee outputs and remediation evidence for audit readiness verify all channel agreement versions align with approved governance templates escalate unresolved ownership gaps to the head of distribution 🌐 related operational scope related activation and onboarding of individual intermediaries is owned by sales operations ; this space governs the channel relationships those intermediaries operate under