Channel Management Overview
🎯 Purpose
Channel Management governs the health of Bryte's distribution channels: broker panels, agency agreements, bancassurance partnerships and direct corridors. This space holds the procedures for reviewing, amending and terminating channel relationships.
📊 Operational overview
Key operational metrics
- Quarterly governance review completion target: 100%
- Agreement renewal completion before expiry target: 98%
- Dormant intermediary review backlog threshold: <5 outstanding cases
- Channel conflict resolution SLA: 10 business days
- Distribution governance reporting accuracy target: 99%
Continuous improvement priorities
- Increase automation in intermediary governance reporting
- Improve visibility of channel-level conduct indicators
- Standardise remediation tracking across distribution teams
- Reduce manual reconciliations during renewal activity
- Enhance escalation governance for channel conflicts
🧭 Core processes
Conduct broker panel performance reviews on a quarterly basis.
Administer annual agreement renewal activities and amendment governance.
Monitor dormant intermediaries and coordinate deactivation reviews where required.
Manage channel conflict resolution activities across overlapping distribution relationships.
🛡 Governance and ownership
Function | Primary responsibility | Key governance controls |
|---|---|---|
Operations | Coordinate agreement administration and channel reporting | Document retention, SLA monitoring, escalation tracking |
Compliance | Monitor conduct indicators and regulatory alignment | Conduct review, audit oversight, policy adherence |
Underwriting | Approve mandate and scope amendments | Risk appetite review, delegated authority validation |
Finance Operations | Manage commission reconciliation impacts | Statement reconciliation controls, payment verification |
Channel Management | Own channel relationship governance and committee reporting | Performance oversight, remediation management |
🔎 Operating rhythm
Activity | Frequency | Owner |
|---|---|---|
Panel performance review | Quarterly | Head of Distribution |
Agreement renewals batch | Annually (Q4) | Channel Manager |
Dormant intermediary review | Semi-annually | Channel Manager |
🌐 Related operational scope
Related: activation and onboarding of individual intermediaries is owned by Sales Operations; this space governs the channel relationships those intermediaries operate under.