Systems inventory

🧭 purpose register of the systems that operational processes depend on, with owners, criticality and support routes process documents reference systems by the short name in this inventory ℹ️ system inventory standard process documentation should reference approved short names from this register to maintain consistency across operational procedures, controls, and reporting artefacts 🖥️ system inventory short name system purpose business owner criticality crm customer relationship management platform intermediary and client master data, pipeline, activity head of distribution high pas policy administration system quotes, policies, endorsements, renewals coo critical clm claims management module fnol through settlement claims operations manager critical fin finance ledger and reconciliation suite gl, premium recs, statements, commission cfo critical scr screening tool sanctions, pep and adverse media screening head of compliance high esg e signature platform agreement and mandate execution channel manager medium bi reporting and dashboard layer scorecards, ops review packs head of performance and improvement medium 📋 governance rules a process document must not name a vendor product directly; it uses the short name so a system swap is a one line change here access to each system follows the joiner mover leaver standard in policies and standards incidents and outages follow the incident route in each system profile; recurring incidents become improvement opportunities via continuous improvement 🧾 records and evidence expectations system ownership updates, criticality reassessments, and support route amendments should be retained within governance review records and operational committee packs