 Procedure for the monthly operations review — the governance point where performance, controls, risks and improvement meet.  Owner Head of Performance and Improvement · Cadence monthly, working day 9 · Duration 90 minutes Accountable owners per the RACI in Roles and Responsibilities Head of Distribution, Distribution Ops Manager, Customer Ops Manager, UW Ops Manager, Policy Admin Team Lead, Claims Ops Manager, Finance Ops Manager, plus Risk as second line.

Running the monthly ops review

Monthly ops review pack structure

SOPs

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