 Procedure for capturing and triaging a new claim notification across all intake channels, including call handling, digital portal submissions, intermediary referrals, and email notifications.  Process owner Claims Operations Manager Operational SLA acknowledgement within 4 business hours; triage completed within the same working day The FNOL record, triage classification outcome, reserve rationale, and fraud checklist result form part of the operational audit base for the claim file.

First notification of loss (FNOL)

Claims Operations Overview

SOPs

A UI tile is a card-like block or visual item in the interface.