---
title: Policy register
slug: policies-and-standards
icon: {"lucideIcon":"Library"}
docTags: 
createdAt: 2026-08-17T11:16:12.382Z
---

## 🎯 Purpose

Index of the policies and standards that the operational documents in this workspace implement. The register carries ownership and review status; the full policy texts remain in the corporate policy repository — this workspace links, it does not duplicate.

:::hint{type="info"}
**ℹ️ Register integrity**

The policy register is the authoritative operational reference for linked policies, standards, and controlled templates used throughout this workspace.
:::

## 🗂️ Register (operational extract)

| Document                                 | Type     | Owner                               | Review cycle | Implemented in                                                |
| ---------------------------------------- | -------- | ----------------------------------- | ------------ | ------------------------------------------------------------- |
| Customer Due Diligence Policy            | Policy   | Head of Compliance                  | Annual       | KYC verification checklist (**Customer Onboarding**)          |
| Intermediary Appointment Policy          | Policy   | Head of Distribution                | Annual       | Manage intermediary onboarding (**Sales Operations**)         |
| Insurance Money Handling Policy          | Policy   | CFO                                 | Annual       | Premium reconciliation (**Finance Operations**)               |
| Delegated Authority Standard             | Standard | Chief Underwriting Officer          | Annual       | Referral SOP (**Underwriting Operations**), delegation matrix |
| Records Retention Standard               | Standard | Head of Compliance                  | Biennial     | Records sections of every SOP                                 |
| Document Control and Versioning Standard | Standard | Head of Performance and Improvement | Biennial     | This workspace's authoring rules — see child standard         |
| Joiner-Mover-Leaver Access Standard      | Standard | Head of IT                          | Annual       | System profiles (**Systems**)                                 |
| TOBA Template (current)                  | Template | Channel Manager                     | Annual       | Agreement work instruction (**Channel Management**)           |

:::ExpandableHeading
## 🧭 Operational usage guidance

Use this register to validate ownership, review cadence, and implementation mappings before updating procedural content or introducing new controls.
:::

## ⚖️ Governance rule

An SOP or work instruction that contradicts a registered policy is wrong by definition — fix the SOP or formally change the policy; never leave the contradiction standing with a local workaround.

:::hint{type="danger"}
**🚫 Policy conflict control**

Operational procedures must never knowingly contradict approved policy or standards documentation. Resolve conflicts through formal governance review and controlled document updates.
:::