---
title: KYC verification checklist
slug: customer-onboarding/kyc-verification-checklist
icon: {"lucideIcon":"BadgeCheck"}
docTags: 
createdAt: 2026-08-17T11:14:24.464Z
---

## Purpose

This checklist governs the operational and regulatory verification activities required before a new policyholder may be onboarded or placed on risk.

## 🎯 Scope

Applies to every new policyholder, natural person or juristic entity, across all channels. Derived from the FICA obligations set out in the Customer Due Diligence Policy (see **Policies and Standards**).

## 🧭 Verification workflow

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Client identity and supporting evidence submitted
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Identity and sanctions screening completed
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Potential exceptions or PEP matches escalated to Compliance
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Outstanding or invalid documentation queried with client/intermediary
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All verification evidence attached and checklist marked complete
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## 📊 KYC operational overview

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### 📊 KYC operational indicators

- **Identity verification SLA**: \< 4 business hours
- **PEP review turnaround**: Same business day
- **Outstanding documentation aging**: \< 10 working days
- **Manual review rate**: \< 8%
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### 🔄 Continuous improvement priorities

- Reduce repeat document submissions
- Improve sanctions screening match quality
- Increase straight-through verification rates
- Standardise intermediary evidence packaging
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## 👤 Natural persons

- [ ] Identity document verified (smart ID, ID book or passport)
- [ ] Identity number validated against the identity verification service
- [ ] Residential address evidence (\< 3 months) on file
- [ ] Sanctions and PEP screening completed, report attached
- [ ] Source of funds noted where premium exceeds the threshold in the CDD Policy

## 🏢 Juristic entities

- [ ] Registration documents verified against the companies registry
- [ ] Registered and trading addresses evidenced
- [ ] Beneficial owners identified down to the ownership threshold in the CDD Policy
- [ ] Each beneficial owner screened (sanctions and PEP)
- [ ] Authorised representative's identity verified and mandate confirmed

:::hint{type="warning"}
**⚠️ Regulatory obligation**

All sanctions and politically exposed person (PEP) matches must be escalated to Compliance immediately. Under no circumstances may onboarding proceed before clearance or rejection is formally recorded.
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## 🛡 Outcomes and actions

| Result                | Action                                                                     |
| --------------------- | -------------------------------------------------------------------------- |
| All checks pass       | Record pass, proceed to policy creation                                    |
| PEP identified        | Enhanced due diligence, Compliance approval before cover                   |
| Sanctions hit         | Stop. No cover. Escalate to Compliance same day. Do not tip off the client |
| Documents outstanding | Pend max 10 working days, then decline as incomplete                       |

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## 🔎 Operational guidance and evidence quality requirements

- Identity evidence must be clear, legible and unexpired.
- Residential address evidence older than 3 months is not acceptable unless specifically approved under the CDD Policy.
- Screening reports must be attached to the policy record before completion.
- Escalated PEP reviews require Compliance commentary and final disposition notes.
- Repeat onboarding delays should be included in operational QA trend reviews.
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## 🧾 Records and evidence

Evidence for every checked item must be attached to the policy record before the checklist is marked complete.