---
title: Broker panel review
slug: channel-management/broker-panel-review
icon: {"lucideIcon":"UsersRound"}
docTags: 
createdAt: 2026-08-17T11:14:23.228Z
---

## 🎯 Purpose

Quarterly review of the broker panel to keep the channel mix aligned with distribution strategy and to act on underperformance and dormancy.

**Owner:** Head of Distribution · **Performed by:** Channel Manager · **Frequency:** quarterly, within 15 working days of quarter end

## 📊 Operational overview

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### Key operational metrics

- Quarterly review completion SLA: within 15 working days of quarter end
- Watch remediation follow-up rate target: 100%
- Dormant intermediary deactivation cycle target: 30 days
- Distribution committee action closure rate target: 95%
- Panel data validation accuracy target: 99%
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### Continuous improvement priorities

- Improve conduct-risk visibility within intermediary scoring
- Reduce manual spreadsheet dependency in panel reviews
- Enhance remediation tracking for Watch classifications
- Refine attrition indicators for dormant intermediaries
- Standardise committee decision logging and ownership tracking
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## 🧭 Process map

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Produce the panel matrix: every active intermediary plotted on production (GWP against target) and quality (loss ratio, persistency, conduct flags).
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Classify each intermediary: **Grow**, **Maintain**, **Watch**, or **Exit**.
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For Watch: agree a remediation plan with the intermediary, review in the next cycle.
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For Exit: initiate the termination procedure in the terms of business agreement — notice periods apply; coordinate client-transfer requirements with **Policy Administration**.
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Dormant intermediaries with no pipeline: recommend deactivation; Sales Operations executes the CRM status change.
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Present the panel review pack at the quarterly distribution committee; record decisions and owners.
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## ⚠️ Exception and escalation handling

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**⛔ Control restriction**

Intermediaries classified as Exit may not be deactivated until all contractual obligations, client-transfer activities, and compliance reviews have been completed.
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## 🔎 Operational quality controls

- Validate all source scorecards before classification activities begin.
- Escalate unresolved conduct concerns to Compliance before recommending growth actions.
- Confirm intermediary remediation plans contain clear owners, timelines, and measurable actions.
- Ensure termination activities align with contractual notice provisions and client-transfer requirements.
- Retain committee records and panel review evidence for audit and governance reporting purposes.
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## 🧾 Outputs and records

- Updated panel matrix
- Distribution committee decision log
- Remediation plans and status trackers
- Dormancy deactivation recommendations
- Governance review evidence and reporting outputs