---
title: Channel Management Overview
slug: channel-management
icon: {"lucideIcon":"LayoutDashboard"}
docTags: 
createdAt: 2026-08-17T11:14:22.899Z
---

## 🎯 Purpose

Channel Management governs the health of Bryte's distribution channels: broker panels, agency agreements, bancassurance partnerships and direct corridors. This space holds the procedures for reviewing, amending and terminating channel relationships.

## 📊 Operational overview

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### Key operational metrics

- Quarterly governance review completion target: 100%
- Agreement renewal completion before expiry target: 98%
- Dormant intermediary review backlog threshold: \<5 outstanding cases
- Channel conflict resolution SLA: 10 business days
- Distribution governance reporting accuracy target: 99%
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### Continuous improvement priorities

- Increase automation in intermediary governance reporting
- Improve visibility of channel-level conduct indicators
- Standardise remediation tracking across distribution teams
- Reduce manual reconciliations during renewal activity
- Enhance escalation governance for channel conflicts
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## 🧭 Core processes

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Conduct broker panel performance reviews on a quarterly basis.
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Administer annual agreement renewal activities and amendment governance.
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Monitor dormant intermediaries and coordinate deactivation reviews where required.
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Manage channel conflict resolution activities across overlapping distribution relationships.
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## 🛡 Governance and ownership

| Function           | Primary responsibility                                      | Key governance controls                                 |
| ------------------ | ----------------------------------------------------------- | ------------------------------------------------------- |
| Operations         | Coordinate agreement administration and channel reporting   | Document retention, SLA monitoring, escalation tracking |
| Compliance         | Monitor conduct indicators and regulatory alignment         | Conduct review, audit oversight, policy adherence       |
| Underwriting       | Approve mandate and scope amendments                        | Risk appetite review, delegated authority validation    |
| Finance Operations | Manage commission reconciliation impacts                    | Statement reconciliation controls, payment verification |
| Channel Management | Own channel relationship governance and committee reporting | Performance oversight, remediation management           |

## 🔎 Operating rhythm

| Activity                    | Frequency     | Owner                |
| --------------------------- | ------------- | -------------------- |
| Panel performance review    | Quarterly     | Head of Distribution |
| Agreement renewals batch    | Annually (Q4) | Channel Manager      |
| Dormant intermediary review | Semi-annually | Channel Manager      |

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## 🔎 Evidence quality requirements

- Maintain complete decision records for all panel governance and agreement activities.
- Ensure intermediary classifications are supported by validated operational data.
- Retain review committee outputs and remediation evidence for audit readiness.
- Verify all channel agreement versions align with approved governance templates.
- Escalate unresolved ownership gaps to the Head of Distribution.
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## 🌐 Related operational scope

Related: activation and onboarding of individual intermediaries is owned by **Sales Operations**; this space governs the channel relationships those intermediaries operate under.